ASK XCEL

ASK XCEL is one of the newest features on our webpage, mobile app and Facebook page. It works very similarly to any Frequently-Ask-Question (FAQ) feature. However, we feel ASK XCEL will provide you a more definitive answer to your question, you get it immediately and is available 24/7/365 days a year. In addition, if your question is not answered to your satisfaction, simply submit your question and it will be answered within 1 business day.

Remember that name because ASK XCEL is also our phone number: 973-ASK XCEL (275-9235)

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Effective June 4, 2018, XCEL's Federal Plaza & Call Center will be open Monday - Friday from 9am - 5pm ET. The Journal Square branch will have the same hours EXCEPT for Thursdays where we will be open from 9am - 6pm ET. Sorry for the inconvenience and we appreciate your membership!