Contact Us

When you need assistance, it's easy to get in touch with us

We've made it easy and convenient to contact us

Call us: 
Our call center is available Monday - Friday 9:00am to 5:00pm ET
973-ASK-XCEL (973-275-9235) Option 5

  • Press 1 for MARC (24-Hour Member Audio Response Center)
  • Press 2 for Loan Inquires
  • Press 3 for Debit Card Questions
  • Press 4 for Credit Card Questions
  • Press 5 for Call Center Representative
  • Press 6 for a Business Development Representative
  • Press 7 for a Collection Specialist

Text us: 
Feel free to text us at 973-ASK-XCEL (973-275-9235) Monday - Friday 9:00am to 5:00pm ET.  


Chat with us
Monday - Friday 9:00am to 5:00pm


Visit one of our branches: 
Journal Square, 30 Path Plaza (Concourse Level), Jersey City, NJ 07306
Federal Plaza, 26 Federal Plaza, 30th Floor Room 3032, New York, NY 10278


Email us:
Anytime, 24/7, at (Please do not include confidential information in your email.)


Mail us: 
XCEL Federal Credit Union
1460 Broad Street
Bloomfield, NJ 07003


Fax us:
Member faxes to Journal Square: 973-528-8761
Member faxes to Federal Plaza: 973-528-8760
General information faxes to Operation Headquarters: 973-338-5511


You can also contact us by filling out this simple form.  Please do not include any sensitive, personal or financial information in your correspondence.

(do not include account/social security numbers or other sensitive information)