Contact Us

When you need assistance, it's easy to get in touch with us

We've made it easy and convenient to contact us

Call us: 
Our call center is available Monday - Friday 9:00am to 5:00pm ET
973-ASK-XCEL (973-275-9235) Option 5

  • Press 1 for MARC (24-Hour Member Audio Response Center)
  • Press 2 for Loan Inquires
  • Press 3 for Debit Card Questions
  • Press 4 for Credit Card Questions
  • Press 5 for Call Center Representative
  • Press 6 for a Business Development Representative
  • Press 7 for a Collection Specialist

Text us: 
Feel free to text us at 973-ASK-XCEL (973-275-9235) Monday - Friday 9:00am to 5:00pm ET.  


Monday - Friday 9:00am to 5:00pm


Visit one of our branches: 
Journal Square, 30 Path Plaza (Concourse Level), Jersey City, NJ 07306
Federal Plaza, 26 Federal Plaza, 30th Floor Room 3032, New York, NY 10278
Rockefeller Center, 1221 Avenue of the Americas, New York, NY 10020


Email us:
Anytime, 24/7, at


Mail us: 
XCEL Federal Credit Union
1460 Broad Street
Bloomfield, NJ 07003


Fax us:
Member faxes to Journal Square: 973-528-8761
Member faxes to Federal Plaza: 973-528-8760
Member faxes to Rockefeller Center Branch: 973-528-8773
General information faxes to Operation Headquarters: 973-338-5511


You can also contact us by filling out this simple form.  Please do not include any sensitive, personal or financial information in your correspondence.

(do not include account/social security numbers or other sensitive information)