Act quickly so we can help safeguard your account and reduce the risk of fraud
We'll help you deactivate your current card and start the process to deliver you a new one.
If you lost your Visa® Debit Card, please contact a Member Service Representative at 973-ASK-XCEL (275-9235) and then choose Option 3.
To report a lost or stolen Visa® Credit Card, please call 855-441-7703.
To request a replacement card, visit our Journal Square or Rockefeller Center branch for an instant card issue or please fill out the form below. Generally, it takes 7-10 business days for you to receive your new card in the mail.