Lost or Stolen Card

Act quickly so we can help safeguard your account and reduce the risk of fraud

We'll help you deactivate your current card and start the process to deliver you a new one.

If you lost your Visa® Debit Card, please contact a Member Service Representative at 973-ASK-XCEL (275-9235) and then choose Option 3.

To report a lost or stolen Visa® Credit Card, please call 855-441-7703.

To request a replacement card, visit our Journal Square or Rockefeller Center branch for an instant card issue or please fill out the form below. Generally, it takes 7-10 business days for you to receive your new card in the mail.