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The Emergency Medical / Dental Benefit is an optional card benefit that offers supplemental coverage to eligible cardholders should an accident occur during a trip paid for with a covered Visa card. The benefit provides up to $2,500 per covered person for emergency medical and dental treatment for accidental injuries or acute medical conditions that occur during a trip. Expenses for covered hotel convalescence are also included to a maximum daily benefit of $75 per day for a maximum of five consecutive days.
 

How to file an Emergency Medical/Dental claim

1. Within ninety (90) days of receiving medical care while on an eligible Covered Trip notify the Benefits Administrator at 800 434 1280, or call collect outside the U.S. at 804 673 6499. The Benefits Administrator will answer Your questions and send You a claim form.

2. Return the claim form and the requested documentation below within one-hundred and eighty (180) days of the date of the event to the address below:

Card Benefit Services
P.O. Box 72034
Richmond, VA 23255

Please submit the following documents:

• The completed signed claim form

• A copy of Your monthly billing statement or the travel itinerary (showing the last four [4] digits of the Account number) confirming the Common Carrier ticket was charged to Your covered Account and/or rewards program associated with Your covered Account

• If more than one method of payment was used, please provide documentation as to additional currency, voucher, points or any other payment method utilized

• A statement from Your insurance carrier (and/or Your employer, or Your employer’s insurance carrier) or other reimbursement showing any amounts they may have paid towards the costs claimed Or, if You have no other applicable insurance or reimbursement, please provide a statement to that effect

• A copy of any other valid and collectible insurance or reimbursement available to You if applicable

• Receipts for the eligible medical/dental expenses

• Any other documentation deemed necessary by the Benefit Administrator to substantiate the claim

Benefits are provided for covered cardholders, their spouses and dependent children under 18 years of age (up to 25 if a full-time student). There is a $50 deductible per person. The Emergency Medical / Dental Benefit is secondary to existing medical and dental insurance.

Roadside Dispatch® is an optional card benefit, available to issuers at no cost. Roadside Dispatch provides Visa cardholders with 24-hour access to roadside assistance by calling 800 847 2869. This pay-per-use roadside assistance program is provided expressly for Visa cardholders. See terms below.*

• Standard towing up to five miles included¹
• Tire changing (must have good, inflated spare tire)
• Jump starting
• Lockout service (no key replacement)
• Fuel delivery (up to five gallons plus the cost of fuel)
• Standard winching

Roadside Dispatch® will arrange to dispatch a reliable tow operator or locksmith to Visa cardholders. All rates are pre-negotiated and conveniently billed to the covered cardholder's Visa card.

Travel & Emergency Assistance

Travel and Emergency Assistance Services  represents yet another valuable customer incentive for carrying your financial institution's card. It provides a high level of quality service to cardholders, allowing you to position your card product as a "frequent traveler's" card—a product designed for cardholders who appreciate the added care and attention. Travel and Emergency Assistance Services covers eligible Visa cardholders (including their spouses and dependent children under 22 years of age who are traveling with them). See terms below.*

To use the services, simply call toll-free, 24-hours a day 800 992 6029. If you are outside the United States, please call collect 804 673 1675.

• Pre-Trip Assistance: Provides information about health precautions, weather reports, currency exchange rates, visas and immunizations.
• Medical Referral Assistance: Provides medical referral, monitoring and follow-up.
• Emergency Transportation Assistance: Arranges for transportation under medical supervision.
• Emergency Message Service: Relays emergency messages for travelers and is available 24 hours a day.
• Prescription Assistance and Valuable Document Delivery Arrangements: Accommodates unexpected prescription needs or transports critical documents, which may have been left at home or elsewhere.
• Legal Referral Assistance: Arranges contact with English-speaking attorneys, U.S. embassies and consulates, bail-bond assistance, cash advances and follow-up assistance.
• Emergency Ticket Replacement: Arranges for the replacement and delivery of new tickets and assists with ticket-reimbursement procedures.
• Lost Luggage Locator Service: Arranges cash advances required due to lost luggage and assistance with obtaining applicable insurance payments when the carrier is unable to locate lost items.
• Emergency Translation Service: Provides telephone assistance in all major languages and helps find local interpreters, if available.

Travel and Emergency Assistance Services is available 24/7 by calling a dedicated toll-free number in the U.S., or through a collect telephone number when traveling abroad.